RETURNS & EXCHANGES
You may return or exchange all undamaged, unused items purchased at venosan.com.au within 2 weeks of original delivery.
All returned items must include the original labels and packaging. If the merchandise is damaged, used, or without labels, we will be unable to credit your account or exchange for other product.
The purchaser is responsible for return shipping charges. No returned merchandise will be accepted without a Return Authorisation (RA), please contact us via email at firstname.lastname@example.org and we will reply within 1-2 business days.
Within 2 weeks of receipt, we will credit the same card used in the initial transaction. If you received the wrong order or a damaged garment, please contact us immediately.
Sales of any discontinued items are final. No returns or exchanges accepted.
Please save all tracking information until we have confirmed receipt.
Ship authorised returns to the following address:
Medical Accessories of Australia
Unit 11 / 43 Lang Parade
Milton QLD 4064
For obtaining an RA or for questions regarding our return policy please contact us at email@example.com
To cancel an order, please call 1300 527 127
Please note there is only a small window of time in which we can cancel an order before it is despatched from our warehouse.
If your order has already been processed for dispatch and is with the courier, we are no longer able to halt your order. In this case please contact us to arrange a return, the purchaser is responsible for return shipping.